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    Explore Pybytes | Official Documentation | Report a Firmware Bug/Issue | GitHub

    [SOLVED] Sigfox message error on backend

    Scheduled Pinned Locked Moved SiPy
    sipysigfox
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    • L Offline
      Lokefar
      last edited by jmarcelino

      I have been trying to send sigfox messages to the backend. I've had it working a lot of times before but now I get an error on the Sigfox backend. I have attached a photo of it.
      0_1501663850749_sigfox_backend_events.png
      Any one know what is wrong?

      J 1 Reply Last reply Reply Quote 0
      • J Offline
        jmarcelino @Lokefar
        last edited by jmarcelino

        @Lokefar
        Yes, sounds like you flashed your SiPy firmware and it lost the sequence number.

        Now you need to "disengage sequence number" to reset it on the Sigfox backend. Simply go into device types and click on the device, you should get a pop-up menu that lets you choose this (see below)

        0_1501664550731_Screen Shot 2017-08-02 at 09.59.51.png

        More details at https://confluence.sigfox.com/plugins/servlet/mobile#content/view/6132014

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        • L Offline
          Lokefar
          last edited by

          That worked like a charm! Thanks!

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