No Answer RMA-Request?!

[Andy_N.]

Hi,

one moth ago i made a RMA-request according to this post: https://forum.pycom.io/topic/3843/important-news-regarding-cat-m1-and-nb-iot-cellular-range.

I need to update my Gpy for Band 8...

Since then I have not received any answer... This is sad.

What else can i do?!

Andi

[Joop Susan]

Hi @Andy_N . I have the same experience with the RME process. Also after one month still waiting for support. No reaction on escalation. No answer on the 'Contact us' webform on the site. No answer yet on an email to support@pycom.io... Also disappointed.

[BlackDuck]

Hi,

#MeToo

Nothing happen after RMA, need Band 8 for my GPys too.

[Joop Susan]

@Andy_N , @BlackDuck One week later again. Did you get a response by now? I tried calling the phone number on the website but just get an answering machine. Ping @administrators

[Andy_N.]

@Joop-Susan
still no response... :/

[BlackDuck]

After writing here i went fast. I got mails after posting here and it seams everything is on the way.

[Joop Susan]

@BlackDuck Interesting. May I ask who contacted you and when? Both @Andy_N and I had no response after posting here seven days ago...

[robert-hh]

@Joop-Susan Try Isabelle de Haro isabelle@pycom.io or Bettina bettina@pycom.io or Paul paul@pycom.io. And have your RMA number ready.

[Joop Susan]

@robert-hh Thanks for the suggested email addresses, but I received no reply there either. Two weeks ago I first tried Bettina's email address, the next week, after no response, I tried the other two. The address for Paul was immediately rejected by the mail server. Sent another message to support@pycom.io and left a message on the answering machine...

[abrilevskiy]

The same story for me:
I posted 2 RMAs: few months ago and than on April 26 - still no reply.
Escalated in Jira... - still no any action.
Very disappointed...