Unable to connect to update server (firmware) + Absent Sigfox ID & PAC



  • I'm having a hard time updating the firmware of my Lopy4.
    First, the upgrade tool is unable to connect to the server. I tried in different ways - over wifi, LTE, with VPN, without....
    5f5d51a1-98dc-44e1-9548-96d0633355b9-image.png

    I circumvented that by downloading the firmware (LoPy4-1.20.2.r1) myself and installing it in offline mode. Yet, once I get to the end of the configuration, and despite it saying successful update, it does not provide the expected "Sigfox ID" and "Sigfox PAC"

    5f25158a-34f2-4d9e-9c2a-16662a697e47-image.png

    Still, I decided to ignore that and check the IDs directly with board, but they return all ffffffff. However, if I check for the LoRo ID, it does show up...
    fc8fa01f-2b02-46d8-b038-8245e8ab2956-image.png

    Hope someone can help me!


  • Global Moderator

    Hi,
    Can you privately message me your WLAN MAC address? We will get it sorted for you!
    Gijs


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