Technical Support Specialist - Guildford/Eindhoven
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Being an active force in resolving customer queries quickly and efficiently
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Answering support questions on the Service Desk, GitHub, via the Pycom forum and occasionally through telephone
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Handling & tracking of RMAs
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Escalate more complex issues to the R&D teams
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Maintaining an accurate list of known issues and communicating these on the Forum
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Collect feedback on the product and contribute to product roadmap ideas
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Occasional participation in Pycom events as evangelist support
See the full job spec Here Technical Support Specialist
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