pybytes.pycom.io, no dates and no signal data visualization

[Åke Forslund]

Super, let me know if you need any additional information to help with the debugging.

I also noticed that the Pin 0 is not selectable when creating widgets for the dashboard, maybe that's related?

[ahmadelmasri]

Hi @Åke-Forslund

Can you confirm if you click on one of the signals that you can see the list of messages related to that signal?

Best Regards,
Ahmad EL Masri

[Åke Forslund]

@ahmadelmasri when clicking the second (battery voltage) I see messages but not when clicking the first (temperature). previously I got a graph over the past messages temperature.

[ahmadelmasri]

Hi @Åke-Forslund,

When was the last time you send messages from this device on that pins?

Best Regards,
Ahmad EL Masri

[Åke Forslund]

@ahmadelmasri they're sent every half hour. The webhook I've configured forwards data from that pin as expected so messages are arriving to the platform

[ahmadelmasri]

Hi @Åke-Forslund,

We deployed a new version can you confirm the changes on your side?

If you still have invalid data, let us know.

Have a nice day.

Best Regards,
Ahmad El Masri

[Åke Forslund]

@ahmadelmasri I don't think the root cause got solved... It's - now:

And clicking on temperature still don't show any messages (battery voltage shows the history like before).

[ahmadelmasri]

Hi @Åke-Forslund,

To be able to debug more, and check the case (which we are not able to reduplicate on our case) can you provide us with more details about your account/devices.

for privacy purposes, please send these details to pybytes@pycom.io.

include in the email:
email address you used for accessing pybytes
device ide/or token you are facing this issue with

Have a nice day.

Best Regards,
Ahmad EL Masri

[Åke Forslund]

@ahmadelmasri Thanks, I'll send an e-mail during the day.

[Åke Forslund]

@ahmadelmasri Not sure what happened during the day but now I see the "last message"

However clicking on the temperature signal I get no data:

So definitely an improvement!

Should I still send the e-mail?

[ahmadelmasri]

Hi @Åke-Forslund,

Let me check the message history and get back to you. thanks

Best Regards,
Ahmad El Masri

[Åke Forslund]

@ahmadelmasri Ok this is super weird but perhaps unrelated. I tried to find the webhook using the web browser on my computer (pybytes->settings->integrations) and none showed up. But on my phone using the mobile website it shows up?!?!

[ahmadelmasri]

Hi @Åke-Forslund,

Please make sure you refresh the page. we will look at this behavior to see why it is happening.

one possible reason could be that you are using 2 different emails?

Best Regards,
Ahmad EL Masri

[Åke Forslund]

@ahmadelmasri Ok this time I tested it showed up after a while. That problem might just have been that the info loads slowly...

[Åke Forslund]

@ahmadelmasri Do you have some sort of incident right now? Today I my dashbord is empty of widgets (and I can't add new ones), I see no signals, the device shows as "never connected", My webhook setup is missing.

The only thing I can see is the device in the list of devices.

[Åke Forslund]

Update: the site started working again but there's no data between 9:22 and 14:20.

Could be on the device side but feels suspicious that nothing on the site worked...