Pycom support response time
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Hi all,
Last September I ordered and received an expansion board (3.1) and a LoPy4.
For various reasons, I only just got around to playing with it, and then I found I couldn't update it on either windows or Mac, saw this link: https://forum.pycom.io/topic/4911/expansion-board-3-1-issues and then contacted pycom support as suggested.
This is now over a week ago, with no response whatsoever.
Is this normal?
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Hi @fz750,
I'm sorry for the delayed answer, your issue was answered on the support platform.
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This post is deleted! -
Hi, after eventually getting a response from Pycom support (which actually, was yet another administration step of filling out an RMA request), and then 2 week later having to ask again what is happening when you closed the request, I am STILL waiting for SOME information as to what is happening!!
Rarely have I come across such useless support, the response time is ridiculous, - almost non-existant..
The board you sent me last year was one of a faulty batch, why on earth didn't you then pro-actively inform your customers instead of waiting for them to have to figure out for themselves that the hardware is faulty?!
This has been dragging on now for a month, for something that should be a simple "click" on your side, to send a replacement board.., dispapointing..
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