can't add vodafone SIM card to pybytes

[Marian Buchta]

I order vodafone SIM card via pycom eshop. After adding Order number, it should add SIM card to pybytes. But even the message says SIM card was added, I do not see any SIM cards fro manage. Without this step I cant activate SIM card

[Razvan Dragomirescu 0]

I have the exact same problem, 2 Vodafone SIMs ordered, I cannot add them to Pybytes. It does accept the order number and says SIMs were added but then it reverts to "You have no SIM cards".

[Razvan Dragomirescu 0]

Anyone from Pycom reading these complaints? We're effectively blocked by this and the clock is ticking, we've subscribed for 1 year and haven't been able to use the SIMs at all since we've purchased them.

[Marian Buchta]

This post is deleted!

[Marian Buchta]

I already created bug in git:https://github.com/pycom/pycom-micropython-sigfox/issues/566
resolving is in progress

[Razvan Dragomirescu 0]

If this is going to take much longer, I would like my money back, the cards are unusable without activation and we've already lost 1 month out of the 12 we paid for and traffic does not carry over to the next month.

[ahmadelmasri]

Hi All,

Thank you for being patient. We have fixed the issue.

Please try to read your project using the order number.

Note: the Count of the months will be count from the first day you activate your sim.

Let me know if you got any issues during the adding/activating a sim under Pybytes

Best Regards,
Ahmad EL Masri