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    Explore Pybytes | Official Documentation | Report a Firmware Bug/Issue | GitHub

    pycom-fwtool does not start. Error loading Python DLL.

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    • C Offline
      Cees_Meijer
      last edited by Cees_Meijer

      I suddenly get the following error message when starting the pycom-fwtool:
      5181a2a7-fdaf-49d8-802d-15b6e05239c0-image.png
      The same error appears when starting the CLI.

      I have tried to uninstall / install the updater, but that is not possible either. The uninstaller comes with a message:
      9fbf2210-b9fe-4183-ae0c-86d06485e6a1-image.png

      So I'm stuck. Can't use it, can't remove it and cannot upgrade it. Does anybody has a clue what might be the problem ( and how to solve it) ?

      robert-hhR 1 Reply Last reply Reply Quote 0
      • robert-hhR Offline
        robert-hh @Cees_Meijer
        last edited by

        @Cees_Meijer Did you install Python 2.7 on your computer? The message tells, that a File belonging to Python 2.7 is missing.

        C 1 Reply Last reply Reply Quote 0
        • C Offline
          Cees_Meijer @robert-hh
          last edited by

          @robert-hh I'm quite sure Python 2.7 is already on there. But just to be sure I ran the latest installer, only to find that that also does not work due to a similar problem:
          94a7894a-8ddf-4bf8-a7cb-7bf4b9cf42c9-image.png
          There seems to be some relation to the 'Users\AppData\Local\Temp' folder not being accessable, but I have not been able to solve it yet.

          robert-hhR 1 Reply Last reply Reply Quote 0
          • robert-hhR Offline
            robert-hh @Cees_Meijer
            last edited by

            @Cees_Meijer Just de-install Python 2.7 and install it again. That should help.

            C 1 Reply Last reply Reply Quote 0
            • C Offline
              Cees_Meijer @robert-hh
              last edited by

              @robert-hh Nope. De-install does not work either. But, as I expected, it was indeed all related to the 'Users\AppData\Local\Temp' folder. I have tried every suggestion I could find to unlock this folder, but nothing worked. Finally I just created a new C:\TEMP folder, and edited the Environment Variables so both TEMP and TMP pointed at that new folder. And now everything works. Not sure if this will create problems in the future, but for now I'm up and running again.

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