Technical Support Specialist - Guildford/Eindhoven

  • administrators

    • Being an active force in resolving customer queries quickly and efficiently

    • Answering support questions on the Service Desk, GitHub, via the Pycom forum and occasionally through telephone

    • Handling & tracking of RMAs

    • Escalate more complex issues to the R&D teams

    • Maintaining an accurate list of known issues and communicating these on the Forum

    • Collect feedback on the product and contribute to product roadmap ideas

    • Occasional participation in Pycom events as evangelist support

    See the full job spec Here Technical Support Specialist

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