FiPy LTE not connecting after Upgrade Firmware

[Steve Williams]

@steve-williams I have been trying a number of different options and combinations of GPY and Sequans firmware and I have not found a solution to the problems I am experiencing. While I strongly suspected the Sequans firmware, downgrading to 33080, then up to 38638 and 39529 showed no real difference to the problem I am having getting LTE to attach properly.

With each Sequans version I tried Pycom GPY Release F/W GPy-1.18.1.r3, r4, r7 and also GPy-1.18.2. I also tried release candidates GPy-1.20.0.rc2, rc3, rc4 and rc7 - no joy with any of them or any combination.

I had no difficulty with any of the firmware installs and my code doesn't seem to mind which version/s are running. But I still can't get LTE to attach. But I least I have gone through previous versions which did work OK previously.

From here I can only try and prove that either the Sequans module itself (processor or radios) or perhaps the Expansion Bd. 3.0 is the cause. More testing to do now I have eliminated some possibles.

Anyone else having trouble or lucked onto a solution?

[akimmels]

@akimmels I realized I should probably clarify this a bit.

What this suggest to me is that when lte.attach()is called, the modem seems to reset itself, without lte.attach() returning or giving an error.
So you think the modem is still trying to attach, but in fact it is reset....

This can be seen from the CFUN returning 0 indicating that both RX adn TX of the modem are disabled. It can also be seen from the current the module is draining, which is much lower in the reset state than when the RX and TX are active.

I flashed NB-IoT firmware (instead of LTE-M) into the modem, and was then able to attach and connect to a network and test connectivity. So this proves that the hardware is OK....

[Xykon]

I have discussed this with Sequans but before we can do any type of troubleshooting we need more details.

• The network operator being used

• The API commands used to setup the connection

• The LTE firmware version currently installed (print(lte.send_at_command('ATI1')))

• The MicroPython firmware currently used (os.uname())

• The output of print(lte.send_at_command('AT+CEREG?')) after trying to attach.

• The output of print(lte.send_at_command('AT+SQNMONI=9')) after trying to attach (might return ERROR)

@akimmels This is normal behaviour under certain circumstances. The lte.isattached() command should automatically re-enable the radio in this case. It is not advised to enable/disable the radio manually as this will cause the MicroPython task monitoring the LTE modem to fail.

[Xykon]

I have also uploaded a new firmware package for CAT-M1: https://software.pycom.io/downloads/sequans/CATM1-41065.zip

The password is the same as for other Sequans firmware downloads.

This is a pre-release that has not been fully tested yet. It should be used only for users who have issues with the latest official release.

[Steve Williams]

@xykon said in FiPy LTE not connecting after Upgrade Firmware:

It is not advised to enable/disable the radio manually as this will cause the MicroPython task monitoring the LTE modem to fail.

When you say don't manually enable/disable the radio, what commands that would be used to do this? I do use init/deinit in my code (to reduce power use between LTE use), is that OK?

I will try the new firmware you advised of, and also get the information you request, this is a vexing problem and I am keen to resolve it. As I posted earlier, I have tried a number of different Sequans and GPY firmwares to try and identify the problem but had no success yet.

[Steve Williams]

@xykon Just installed the 41065 firmware on my GPY, running 1.20.0.rc7. Sadly, my let.attach problem is NOT fixed..

[Steve Williams]

@xykon I am in Australi and use the Telstra service. The lte configuration I use is:

I have followed you instructions and taken snapshots of the command/result for each, Please note that the correct command to send AT commands is lte.send_at_cmd(instruction). as follows:

After that I uploaded the new seqans firmware OK, but it hasn't fixed the issue..

Hope the above helps to resolve the problems being encountered..

[Xykon]

@steve-williams Can you please try with:

from network import LTE
lte = LTE(carrier="telstra")
lte.attach()

Please do not send any commands starting with "AT!" to the modem unless expressly advised by Pycom. The command you are using has been discontinued in recent firmwares.

[Steve Williams]

@xykon OK, I wasn't aware of that.. the code I am using has that instruction included and has done for months, and worked fine until recently? Where was the information on this provided -( so I can look for any other useful information)?

[Steve Williams]

@xykon I tried that set of instructions - still doesn't attach.. :-(

[Jordan Reyes]

@xykon do any of these updates location specific? Wouldn't think so but wanted to double check I am in the USA usually verizon. Tried the upgrade here and it still did not work.

[jason_gladen]

@xykon I have also tried the "41065" firmware from your recent post

I still get No attach.
I'm in California this that an issue?.
It was working before I tried the firmware update. (but was not very stable)
I have two FiPy now that don't attach...
Can I roll back? or is there some extra setup I need to do to make it work?

Ran this:

from network import LTE
import utime, os

print('instantiate the LTE object')
lte = LTE()

utime.sleep(4)
print(lte.send_at_cmd('ATI1'))
utime.sleep(5)
print(os.uname())
utime.sleep(4)
print('attemting attach')
lte.attach()
utime.sleep(10)
print(lte.send_at_cmd('AT+CEREG?'))
utime.sleep(30)
print(lte.send_at_cmd('AT+CEREG?'))
utime.sleep(60)
print(lte.send_at_cmd('AT+CEREG?'))
utime.sleep(10)
print(lte.send_at_cmd('AT+SQNMONI=9'))

Got this:

rst:0x1 (POWERON_RESET),boot:0x13 (SPI_FAST_FLASH_BOOT)
configsip: 0, SPIWP:0xee
clk_drv:0x00,q_drv:0x00,d_drv:0x00,cs0_drv:0x00,hd_drv:0x00,wp_drv:0x00
mode:DIO, clock div:1
load:0x3fff8028,len:8
load:0x3fff8030,len:2064
load:0x4009fa00,len:0
load:0x4009fa00,len:19208
entry 0x400a05f8
Initializing filesystem as FatFS!
Pycom MicroPython 1.20.0.rc7 [v1.9.4-2833cf5] on 2019-02-08; FiPy with ESP32
Type "help()" for more information.
>>> Running ***************\test5.py

>>>
>>>
instantiate the LTE object

UE5.0.0.0d
LR5.1.1.0-41065

OK

(sysname='FiPy', nodename='FiPy', release='1.20.0.rc7', version='v1.9.4-2833cf5 on 2019-02-08', machine='FiPy with ESP32', lorawan='1.0.2', sigfox='1.0.1')
attemting attach

+SYSSTART


+CEREG: 2,0

OK


+CEREG: 2,0

OK


ERROR

>
Pycom MicroPython 1.20.0.rc7 [v1.9.4-2833cf5] on 2019-02-08; FiPy with ESP32
Type "help()" for more information.
>>>

[Xykon]

@jason_gladen If you are using Verizon, you should use lte = LTE(carrier='verizon') although the latest firmware should also detect this based on the SIM card.

I see that the modem is restarting after attach, which should be because the modem is detecting a Verizon SIM card and restarts in "Verizon" mode. After that you need to run lte.isattached() at least once because we need to tell the modem to re-enable the radio after the restart.

Can you please also check if the carrier was set correctly: print(lte.send_at_cmd('AT+SQNCTM?'))

We have a large customer in the US who has been using the 41065 firmware successfully with Verizon for two weeks, so we know the firmware is working with Verizon.

@Steve-Williams Could you please provide the output of print(lte.send_at_cmd('AT+CEREG?')) again after trying to attach with the new code I provided? You may also need to run lte.isattached() several times after the attach command as it's possible the modem restarted after running the attach() command.
Can you please also confirm the carrier was set correctly: print(lte.send_at_cmd('AT+SQNCTM?'))

I'm also reviewing this case with Sequans and will let you know once I have more feedback.

[jason_gladen]

@xykon said in FiPy LTE not connecting after Upgrade Firmware:

lte.isattached()
lte = LTE(carrier='verizon')

from network import LTE
import utime
import sys

utime.sleep(3)
print( "{0}: lte=LTE()".format(utime.ticks_ms()) )
lte = LTE()

try:
  utime.sleep(3)
  print( "{0}: lte.attach()".format(utime.ticks_ms()) )
  lte.attach()

except Exception as e:
  sys.print_exception(e)

utime.sleep(3)
print( "{0}: lte.isattached()".format(utime.ticks_ms()) )
ret = lte.isattached()
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )


utime.sleep(10)
print( "{0}: lte.isattached()".format(utime.ticks_ms()) )
ret = lte.isattached()
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )


utime.sleep(10)
print( "{0}: lte.isattached()".format(utime.ticks_ms()) )
ret = lte.isattached()
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )


utime.sleep(10)
print( "{0}: lte.send_at_cmd('AT+SQNCTM?')".format(utime.ticks_ms()) )
ret = lte.send_at_cmd('AT+SQNCTM?')
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )


utime.sleep(10)
print( "{0}: lte.isattached()".format(utime.ticks_ms()) )
ret = lte.isattached()
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )

utime.sleep(10)
print( "{0}: lte.send_at_cmd('AT+CEREG?')".format(utime.ticks_ms()) )
ret = lte.send_at_cmd('AT+CEREG?')
print( "{0}: Ret = {1}".format(utime.ticks_ms(),ret) )

>>>
6185: lte=LTE(carrier='verizon')
24403: lte.attach()
Traceback (most recent call last):
  File "<stdin>", line 13, in <module>
OSError: the requested operation failed
32385: lte.isattached()
32635: Ret = False
42638: lte.isattached()
42818: Ret = False
52821: lte.isattached()
53001: Ret = False
63004: lte.send_at_cmd('AT+SQNCTM?')
63037: Ret =
+SQNCTM: standard

OK

73040: lte.isattached()
73221: Ret = False
83224: lte.send_at_cmd('AT+CEREG?')
83257: Ret =
+CEREG: 2,0

OK

>

Again with LTE(), this worked before I upgraded

18250: lte=LTE()
23112: lte.attach()
26724: lte.isattached()
26850: Ret = False
36853: lte.isattached()
37452: Ret = False
47455: lte.isattached()
47635: Ret = False
57638: lte.send_at_cmd('AT+SQNCTM?')
57671: Ret =
+SQNCTM: standard

OK

67674: lte.isattached()
67855: Ret = False
77858: lte.send_at_cmd('AT+CEREG?')
77891: Ret =
+CEREG: 2,0

OK

>

[Steve Williams]

@xykon Hi, so I put together this little routine, just so i can test various GPY and SEQUANS firmware combinations fairly quickly. I plan to test both CATM1 and NB modem firmware.

# Testing LTE connection
# Start with importing core modules for features, interfaces etc.
import uos
from network import LTE
from utime import sleep

print('Instantiate the LTE object to Telstra (AUS)')
lteM = LTE(carrier="telstra")
sleep(5)
print(lteM.send_at_cmd('ATI1'))
sleep(5)
print(uos.uname())
sleep(5)
lteset = lteM.send_at_cmd('AT+SQNCTM?')
print("LTE set to {}".format(lteset))
lteM.attach()
for l in range (0,10):
    lteM.isattached()
    sleep(1)
noltcon = 0
if not lteM.isattached():
    print("Attempting to attach to LTE ", end='')
    while(True):
        noltcon += 1
        if noltcon >= 50:
            # If not attached in 50 sec, flash error then try again
            print(" Failed after 50 attempts")
            break
        elif lteM.isattached():
            print(" Success")
            lteset = lteM.send_at_cmd('AT+SQNCTM?')
            print("LTE attached to {}".format(lteset))
            # Get the current LTE signal quality
            squallteM = lteM.send_at_cmd('AT+CSQ').strip().split()
            rquallteM = int(squallteM[1].split(',')[0])
            # Evaluate the returned signal quality Data
            rssilteM = 113 - ((rquallteM) * 2)
            ltesqual = ("LTE RSSI: -{} dbM".format(rssilteM))
            print(ltesqual)
            break
        print('.', end='')
        sleep(1)
sleep(10)
print(lteM.send_at_cmd('AT+CEREG?'))
sleep(10)
print(lteM.send_at_cmd('AT+CEREG?'))
sleep(10)
print(lteM.send_at_cmd('AT+CEREG?'))
sleep(10)
print(lteM.send_at_cmd('AT+SQNMONI=9'))

and get these results
#################

Running C:\AE Projects\Atom Projects\GPy Projects\JANNE\lib\LTE_Tests.py

Instantiate the LTE object to Telstra (AUS)

UE5.0.0.0d
LR5.1.1.0-41065

OK

(sysname='GPy', nodename='GPy', release='1.20.0.rc7', version='v1.9.4-2833cf5 on 2019-02-08', machine='GPy with ESP32')
LTE set to
+SQNCTM: telstra

OK

Attempting to attach to LTE ................................................. Failed after 50 attempts

+CEREG: 2,4

OK

+CEREG: 2,4

OK

+CEREG: 2,4

OK

ERROR
##################

Is the code OK, even if the results aren't what I am hoping for?

Question, is the carrier information for 'telstra' now embedded in the SEQUANS firmware? Used to use two AT commands
'AT+CGDCONT=1,"IP","telstra.internet"'
'AT!="RRC::addscanfreq band=28 dl-earfcn=9410"' (Note you advised NOT to use this)
to set that information for the carrier.

As my code stands, I have a common config file holding the information requires for different countries/carriers/locations, so I will have to revisit that - provided i can get LTE to actually attach!

This is becoming a real concern for me as I am due to present a prototype for client review, but a prime requirement is the LTE capability. For me it is very strange that this has just recently stopped working, after trundling along 24/7 without a problem for more than 3 months (other than restarts from occasional code revisions). I haven't had any luck with reverting to previous firmwares either , which is strange?.

[Steve Williams]

@xykon said in FiPy LTE not connecting after Upgrade Firmware:

although the latest firmware should also detect this based on the SIM card.

Does the new firmware detect all SIM's? If not, is there a way to do this in code - it would be a big help to me.

Also, given other comments about AT! commands etc, is the "monarch_4g-ez_lr5110_atcommands_referencemanual_rev3_noconfidential" document still valid? Is there a more up to date document?

[Ailnard]

Hello,

I try to connect to T-Mobile Germany DE(1nce SIM) with a GPy but I keep failing.

Here requested infos:

1. T-mobile DE
2. I tried multiple approaches, none works:

from network import LTE
lte = LTE()
lte.attach(band=8, apn="iot.1nce.net")

lte.send_at_cmd('AT+CFUN=0')
lte.send_at_cmd('AT!="clearscanconfig"')
lte.send_at_cmd('AT!="addscanband band=8"')
lte.send_at_cmd('AT+CGDCONT=1,"IP","iot.1nce.net"')
lte.send_at_cmd('AT+CEMODE=0')
lte.send_at_cmd('AT+CFUN=1')

lte.send_at_cmd('AT+CFUN=0')
lte.send_at_cmd('AT!="clearscanconfig"')
lte.send_at_cmd("AT!=\"RRC::addscanfreq band=8 dl-earfcn=3740\"")
lte.send_at_cmd('AT+CGDCONT=1,"IP","iot.1nce.net"')
lte.send_at_cmd('AT+CEMODE=0')
lte.send_at_cmd('AT+CFUN=1')

>>> print(lte.send_at_cmd('ATI1'))

UE6.0.0.0
LR6.0.0.0-40343

OK

>>> os.uname()
(sysname='GPy', nodename='GPy', release='1.18.2', version='v1.8.6-849-743b7e7 on 2019-01-21', machine='GPy with ESP32', pybytes='0.9.6')

>>> lte.attach(band=8, apn="iot.1nce.net")
>>> print(lte.send_at_cmd('AT+CEREG?'))

+SYSSTART

>>> print(lte.send_at_cmd('AT+CEREG?'))

+CEREG: 2,0

OK

>>> print(lte.send_at_cmd('AT+CEREG?'))

+CEREG: 2,0

OK

>>> print(lte.send_at_cmd('AT+SQNMONI=9'))

ERROR

Need help desperately :)

@xykon said in FiPy LTE not connecting after Upgrade Firmware:

I have discussed this with Sequans but before we can do any type of troubleshooting we need more details.

• The network operator being used

• The API commands used to setup the connection

• The LTE firmware version currently installed (print(lte.send_at_command('ATI1')))

• The MicroPython firmware currently used (os.uname())

• The output of print(lte.send_at_command('AT+CEREG?')) after trying to attach.

• The output of print(lte.send_at_command('AT+SQNMONI=9')) after trying to attach (might return ERROR)

[robert-hh]

@ailnard It works for me with this little test script:

#
from network import LTE
import time

lte = LTE()
lte.attach(band=8, apn="iot.1nce.net")
while not lte.isattached():
    time.sleep(0.5)
    print(".", end="")

print("\nAttached!")

print(lte.send_at_cmd("AT+CSQ"))

lte.connect()       # start a data session and obtain an IP address
while not lte.isconnected():
    time.sleep(0.5)
    print("-", end="")

print("Connected!")

Tested wit Firmware 1.20.0.rc7, Modem firmware NB1-40343.
See also the discussion here: https://forum.pycom.io/topic/4079/fipy-nb-iot-1nce-telekom-de-germany-fails-no-band-8-support, where @bqpd has similar issues. Another user, @dom, seemed to have isolated the problem as SIM card connection issue.

[iwahdan]

@steve-williams , your Code seems Ok, I actually tried your code on a GPy v1.20.0.rc7 with SQ FW 40165 on a private CAT-M1 Network here in office over band 28 (earfcn = 9410) I just changed carrier to standard as it is a private network and update to lteM.attach(band=28), and I attach successfully with the following output:

rst:0x1 (POWERON_RESET),boot:0x13 (SPI_FAST_FLASH_BOOT)
configsip: 0, SPIWP:0xee
clk_drv:0x00,q_drv:0x00,d_drv:0x00,cs0_drv:0x00,hd_drv:0x00,wp_drv:0x00
mode:DIO, clock div:1
load:0x3fff8028,len:8
load:0x3fff8030,len:2064
load:0x4009fa00,len:0
load:0x4009fa00,len:19208
entry 0x400a05f8
Initializing filesystem as FatFS!
Instantiate the LTE object to Telstra (AUS)

UE5.0.0.0d
LR5.1.1.0-41065

OK

(sysname='GPy', nodename='GPy', release='1.20.0.rc7', version='v1.9.4-2833cf5 on 2019-02-08', machine='GPy with ESP32')
LTE set to
+SQNCTM: standard

OK


+CEREG: 2,1,"0001","01A2D001",7

OK


+CEREG: 2,1,"0001","01A2D001",7

OK


+CEREG: 2,1,"0001","01A2D001",7

OK


+SQNMONI: Amarisoft Network Cc:001 Nc:01 RSRP:-89.00 CINR:0.00 RSRQ:-6.90 TAC:1 Id:1 EARFCN:9435 PWR:-74.32 PAGING:128

OK

Pycom MicroPython 1.20.0.rc7 [v1.9.4-2833cf5] on 2019-02-08; GPy with ESP32
Type "help()" for more information.
>>>

The Sequans Firmware already have a profile set for Telstra you can check by AT+SQNCTM=?
this is response from 40165 firmware :
+SQNCTM: ("3gpp-conformance", "att", "docomo", "kt", "lgu", "softbank", "standard", "telstra", "verizon")

Actually what +CEREG: 2,4 implies is that most probably the modem is out of LTE coverage, but you mentioned that you attach successfully with older Sequanse Firmware, right? , do you use same setup when testing both Firmwares?

[Steve Williams]

@iwahdan Hi, thanks for your comments. When I first started having problems with LTE my first suspicion was antenna/LTE signal. Trying different locations, antennas etc made no difference and other 4G LTE devices worked fine in the same locations.

Using that code I put together as a common base, with some other parts of my developed code patched in to monitor results etc. I have tried all the GPY and SQ firmware combinations and I have no clear conclusion at all. The tests were run for many hours in each case and data collected as can be seen below.

Examples of the results are as follows:

***** LTE doesn't connect *****

2019-02-27 155030 Good 4.21 V, 26.9 C, 55 %, 1018.8 h, 24.5 m
Data written. 7.73328 GB free
FTP Start 1073468876
Set Allowed Comm's
Connect for FTP
Try preferred lteM service
LTE for telstra cid=1
Resetting LTE modem ... Modem Reset
Configure LTE OK
Attaching to LTE .................. Failed
System & Ambient data 58 1073632924
2019-02-27 155100 Good 3.81 V, 26.8 C, 56 %, 1018.8 h, 24.5 m
.Data written. 7.73328 GB free
.lteM unavailable
Try other Comm's Services
WiFi Client on External Antenna
Connecting to SWillyWL-NM2... Success
WL RSSI: -61 dbM
FTP Done. 47 secs elapsed.
FTP Complete @ 2019-02-27 15:51:30
Set Allowed Comm's
System & Ambient data 59 1073640972
Disable all Comms
2019-02-27 155130 Good 3.65 V, 26.8 C, 57 %, 1018.8 h, 24.5 m
WiFi Disabled
LTE Disabled
Data written. 7.73328 GB free
All Comm's Off.
System & Ambient data 60 1073468876
2019-02-27 155200 Good 4.20 V, 26.8 C, 57 %, 1018.8 h, 24.5 m

***** LTE does connect *****

2019-02-27 170029 Good 4.07 V, 26.7 C, 48 %, 1019.1 h, 24.5 m
Data written. 7.73328 GB free
Setting RTC
Set Allowed Comm's
Connect for RTC set
Try preferred lteM service
LTE for telstra cid=1
Resetting LTE modem ... Modem Reset
Configure LTE OK
Attaching to LTE .... Success
LTE RSSI: -79 dbM
Connecting to LTE Success
Syncing RTC from au.pool.ntp.org
Syncing ..Synced
Adjusting Timezone
RTC Complete @ 2019-02-27 17:01:13
RTC synced, close comms.
Set Allowed Comm's
Disable all Comms
WiFi Disabled
LTE Disabled
All Comm's Off.
RTC Updated. Time change 27 secs
System & Ambient data 198 1073468508
2019-02-27 170122 Good 4.04 V, 26.7 C, 48 %, 1019.0 h, 24.5 m

***** LTE doesn't connect *****

System & Ambient data 207 1073468508
2019-02-27 170530 Good 4.07 V, 26.8 C, 48 %, 1019.0 h, 24.5 m
Data written. 7.73328 GB free
FTP Start 1073468508
Set Allowed Comm's
Connect for FTP
Try preferred lteM service
LTE for telstra cid=1
System & Ambient data 208 1073632924
Resetting LTE modem ... Modem Reset
2019-02-27 170600 Good 3.99 V, 26.8 C, 48 %, 1019.1 h, 24.5 m
Data written. 7.73328 GB free
Configure LTE OK
Attaching to LTE ................... Failed
lteM unavailable
Try other Comm's Services
WiFi Client on External Antenna
System & Ambient data 209 1073640972
Connecting to SWillyWL-NM2.. Success
2019-02-27 170630 Good 3.87 V, 26.9 C, 48 %, 1019.1 h, 24.5 m
Data written. 7.73328 GB free
WL RSSI: -58 dbM
FTP Done. 46 secs elapsed.
FTP Complete @ 2019-02-27 17:06:42
Set Allowed Comm's
Disable all Comms
WiFi Disabled
LTE Disabled
All Comm's Off.
System & Ambient data 210 1073468508
2019-02-27 170700 Good 4.07 V, 26.9 C, 48 %, 1019.1 h, 24.5 m

So the first result is for no LTE connection - notice the VBatt dip: 'Good 3.65 V' ?

A bit over an hour later, in the same run of code, LTE DID connect - RSSI is -79dBm which is pretty good.... not so much of a VBatt voltage sag here...

Then a few minutes later LTE fails again, once more a greater VBatt sag at the same time...

So I feel that there is some excessive current draw causing the problem...

The test configuration (to eliminate the prototype construction, antenna etc.) is a GPY on an Expansion Board 3, with a 1000mA LiPoly, all running from a USB connection supplying power and connection to Atom.

Power is passed through a Schottky diode, to isolate the main USB connection from a secondary 'power only' USB port also routed through a Schottky. Nothing is connected to the secondary USB port. The only sensor connected is a BME280 via I2C for the testing.

The VBatt sensing is not the greatest, it seems to fluctuate a great deal, but with it disabled in code, the results don't change. I think the important factor there is the voltage sag when LTE is trying to attach.

During testing I have also had instances of the WLAN failing to connect (RSSI there is around -60 dBm

Not sure where to go from here, I have no conclusive evidence as to the cause, the results are the same regardless of the firmware combination in use - so I feel it is NOT firmware related. if anything, my suspicion is towards the Expansion Board 3? So I am ordering another one to try it all again. I don't have much time to resolve the issue - my client has advised me to look at an alternative microcontroller and seperate communications module so that they can progress this project (which would result in several tens of thousands of units being produced).

I believe that noticing this after a firmware update was just coincidental. The location of the prototype has been exactly the same since it was first powered up in mid Oct 2018 so is unlikely to be part of the issue.

Apologies for the long post, there is probably a better way to to it but I wanted to present it in an easy to read format.