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@james-matthews I agree James! I got a Photon the other day from another vendor, and was up and running in 5 minutes with their app. I'm two hours into this process, after fighting to upgrade the firmware on the expansion board (never worked... according to the instructions anyway - board only waits 7s, not long enough for Windows device enumeration to work on my system, so the DFU driver failed to install every time!)
Now there's the 'pycom upgrade' program, and the screenshots in the instructions aren't even close to what I'm getting, so there's half a dozen options which the instructions don't cover. Then there's this pybytes stuff - I don't even know what that is!?
Absolutely hopeless.